> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.quicklead.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to effectively manage campaign replies using the Smart Inbox

### Step 1: Open Inbox
* From the sidebar, go to the **Inbox** screen.
![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/f/3/aef34d45df7f0800/image_e6cb4q.png =500x364)

* The Inbox screen will open showing all your LinkedIn conversations.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/f/3/aef34d45df7f0800/image_1kxjwsl.png =1000x471)

## Understanding the Inbox Layout
### Right Side: Conversations
* Displays **all live LinkedIn inbox conversations** connected to your Quicklead account.

### Left Side: Campaign Filter
* On the left side, you’ll see an important filter called **Campaigns**.
* This section lists **all campaigns** you have created.
* Clicking on any campaign name will:
    * Filter the inbox
    * Show **only the conversations related to that specific campaign** on the right side
This makes it easy to manage conversations **campaign-wise**.



![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/f/3/aef34d45df7f0800/image_t613d1.png =1000x463)

## Message Filters (Top Section)
At the top of the Inbox, there are two message filters:
### 1. Last Message Sent by Member
* Shows conversations where the **last message was sent by the recipient**.
* These are chats where:
    * You may have **already read the message**
    * But **have not replied yet**
* This filter is ideal for tracking **pending replies**.
> Note: This is **not an unread filter**. It shows all conversations awaiting your response.


### 2. Last Message Sent by Me
* Shows conversations where the **last message was sent by you**.
* The recipient has **not replied yet**.
* This filter helps you identify:
    * People who need **follow-ups**


![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/f/3/aef34d45df7f0800/image_1u3eptc.png =900x424)
## Viewing and Replying to Conversations
### Step 2: Open a Conversation
* Click on any conversation from the list.
* The full chat thread will open.

### Step 3: Send Messages
* You can **send messages directly** from the Inbox.
* Once your LinkedIn account is connected to Quicklead:
    * All messaging can be handled inside Quicklead
    * No need to share LinkedIn credentials with team members
This allows your team to manage LinkedIn conversations securely through Quicklead.


![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/f/3/aef34d45df7f0800/image_1r68i58.png =900x434)

## ${color}[#000000](Attaching Files)
* To attach a file:
    1. Enter your message text first
    2. Attach the file
    3. Send the message

## ${color}[#000000](Additional Inbox Features)
Quicklead Inbox also allows you to:
* Set **reminders** for specific conversations
* Add **tags** to chats
* Filter conversations by **tags**
* Organize and manage replies more efficiently


## ✅${color}[#000000]( That’s it!)
You can now easily **manage, filter, and reply** to all your campaign conversations from the **Smart Inbox** in Quicklead.